Cancellation Policy & Refund Policy

Early Commencement of Services

By requesting that services begin before the end of the 14-day cooling-off period, the Client expressly requests and consents to the early commencement of services. The Client acknowledges that, once services have commenced, their statutory right to cancel will be affected and, where the right to cancel is lost under applicable consumer law, no refund will be provided for any fees paid. The Client confirms they have read, understood, and expressly agree to this clause. 

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 Limitation of Liability

The Coach will use reasonable care and skill in providing the coaching services. However, the Coach shall not be liable for any indirect, consequential, or economic loss arising from the coaching relationship. The Coach’s total liability under this Agreement shall not exceed the total amount paid by the Client for the coaching services. Nothing in this Agreement shall limit or exclude liability for death, personal injury, or fraud.

Neither the Coach nor the Client shall be liable for any failure or delay in performing their obligations under this Agreement if such failure or delay is due to circumstances beyond their reasonable control, including illness, internet or power outages, or other unforeseen events.

Intellectual Property

All materials provided by the Coach, including but not limited to documents, recordings, frameworks, tools, and resources, are and shall remain the intellectual property of the Coach. The Client is granted a personal, non-transferable licence to use such materials for their own personal development only and agrees not to share, reproduce, or distribute them without the Coach’s written consent.

PROGRAMME INFORMATION

The program is an educational program designed to support individuals in improving their relationship with food, body image, emotional regulation around eating, and sustainable weight management through coaching, education, and practical tools.

The program may include video lessons, written materials, guided exercises, webinars, reflection tools, community discussion spaces, and other digital resources. There is personal coaching within the community included.

By purchasing the programme you are granted personal access to these materials for your own individual use only.

MEDICAL DISCLAIMER

The information provided within this programme is not intended to diagnose, treat, cure, or prevent any medical condition.

Participants should consult with their doctor or healthcare provider before making changes to their diet, exercise, or health routine.

By participating in the programme you confirm that you take full responsibility for your own health decisions.

EATING DISORDERS DISCLAIMER

This programme is designed to support individuals who experience challenges with their relationship with food, including patterns such as emotional eating, overeating, dieting cycles, or disordered eating behaviours.

This programme is not designed to treat or support individuals with clinical eating disorders.

Eating disorders such as anorexia nervosa, bulimia nervosa, binge eating disorder, or other clinically diagnosed eating disorders require specialised clinical treatment and support from qualified healthcare professionals.

If you currently have a diagnosed eating disorder, suspect you may have an eating disorder, or are receiving treatment for an eating disorder, this programme may not be appropriate for you.

By purchasing this programme you confirm that you are not currently receiving treatment for an eating disorder and that you understand this programme is not a substitute for medical or psychological care.

If at any point you believe you require additional professional support, you are encouraged to seek guidance from a qualified healthcare provider.

RESULTS DISCLAIMER

Individual results will vary. While many participants experience improvements in their relationship with food, confidence, emotional regulation, and weight loss/management, no specific results can be guaranteed.

Your progress will depend on many factors including your participation, personal circumstances, and individual lifestyle.

PROGRAMME ACCESS

Upon purchase you will receive access to the client community. Access for the community is granted for personal use only and may not be shared with others. Your login details must not be shared with any third party. Katie Clegg reserves the right to suspend or remove access to the programme if login details are shared or if materials are distributed without permission.

INTELLECTUAL PROPERTY

All programme materials including videos, worksheets, written content, frameworks, tools, and course materials are the intellectual property of Katie Clegg. These materials may not be copied, reproduced, distributed, shared, sold, republished, taught, or used for commercial purposes without written permission. The programme content is provided solely for your personal learning and development.

COMMUNITY GUIDELINES

The programme includes access to a private community space, members are expected to interact respectfully with other participants. Bullying, harassment, discrimination, or behaviour that disrupts the safety of the community will not be tolerated. Katie Clegg reserves the right to remove members from the community if behaviour is deemed harmful or inappropriate and no refund will be provided.

Entire Agreement

This Agreement constitutes the entire understanding between the Coach and the Client and supersedes all prior discussions, communications, or agreements relating to the subject matter. Any amendments must be made in writing and agreed by both parties.

By clicking both parties agree that this Agreement forms a legally binding contract